System Upgrade Conversion

SYSTEM UPGRADE SERVICE COMPLETED:
Fri., March 28 @ 6:00 p.m. through
Tues., April 1 @ 8:00 a.m.

What You Need to Know

Zelle Connectivity
The biggest issue with the system upgrade is the disruption in Zelle service. We understand this is an inconvenience for members who rely on Zelle for money movement, and we are working diligently with the Zelle team to get the service turned back on. They underestimated the time they would need to test connectivity and ensure everything is working properly.

We received an update from our Zelle service provider on the testing progress for our connectivity. Unfortunately, they have added a few days to their most recent estimate on when the process would be completed. 

We apologize for the additional delay in getting the service restored. We are very frustrated that it is taking this long to sign off on our certification, as we know how popular the service is for our membership, and how much of an inconvenience this has become.

We hesitate to give an exact date of when Zelle will be available, as the estimated date has moved twice now. But the hope is to have service restored by the middle of next week (4/16).

Zelle Alternatives

In light of this additional delay in Zelle access, if you have an urgent need to transfer funds please contact our Call Center at 443-778-5250 or stop by any branch for assistance.

How will this upgrade affect my account access?
The Credit Union system upgrade will have minimal impact on your membership and there is nothing you will need to do once our systems are back online. Your membership number(s) will stay the same and your username and passwords for digital banking will remain the same as well.

The SUFFIX numbers on each of your accounts (savings, checking, auto loan, etc) WILL CHANGE but these numbers will convert automatically and all existing payments and transfers – both internal and external –  will process properly. The SUFFIX ID digit will be a four digit number (Savings = 1101 and Checking = 1201) that you will use when setting up new Cross Member Transfers or Loan Xpress Payments. You will see these new numbers on the Dashboard of Digital Banking for easy reference.

When will this upgrade happen?
The system upgrade will begin on Fri., March 28th @ 6:00 p.m. and will end on Tuesday, April 1 @ 8:00 a.m.

Will I have account access during the outage?
Our branches and call center representatives WILL NOT HAVE ACCESS to account/loan information, including balances during this period. Also, the following services WILL NOT BE AVAILABLE during the upgrade outage:

• Branch Access
• Call Center
• Online Banking
• Mobile Banking
• ACH/External Transfers
• Telephone Banking
• Mobile Deposit
• Bill Pay/Zelle
• APL FCU Branch ATMs – ALLPOINT ATMs will still work during this time

When will I get access to these services again?
The services listed above WILL BE RESTORED on Tuesday, April 1st @ 8:00 a.m.

Will my Debit and Credit Cards work during the outage?
Your APL FCU debit and credit cards will be available to use during the System Upgrade. This includes online and in-store purchases, and cash withdrawals at non-APL FCU ATMs.

What if I have a scheduled money moment (Bill Pay/Internal or External Transfer/Zelle) to occur during the blackout time frame?
Any recurring or scheduled payments or transfers that have a date during our blackout time will be processed on Tuesday, April 1st.  If you need this transfer/payment to be processed BEFORE April 1, please make those changes prior to Friday, March 27th.

Will my username and password stay the same for Digital Banking?
Yes, all usernames and passwords will be the same once the conversion is finished.

When will I be able to register my new account for Digital/Mobile Banking?
Registration for new Digital/Mobile Banking access will be turned off Thursday, March 27th and we will resume acceptance of registrations on Tuesday, April 1@ 8:00 a.m.