All New Digital Banking Platform - Tuesday, September 26

Thursday, September 21: we will begin the switchover process from our old digital banking platform to the new one. Red the "What You Need to Know" section below to be aware of what items will be available during this conversion.

Tuesday, September 26: Once our new Digital Banking Platform is live, members will be able to use the Quick-Start Guide below to complete the first-time login process. You may complete the first-time login from a desktop or by using our updated mobile app.

Quick-Start Guide

Peek at Platform

What You Need to Know

• FUNCTIONALITY: During the switchover period from 9/21 - 9/26, digital banking users will be able to log in to view their accounts and to complete basic transactions (such as conducting a one-time transfer between accounts). Editing existing scheduled/recurring transfers or adding new ones will not be available.
• NEW USER REGISTRATIONS: First-time registrations will not be available from 9/21 until several days after the new site is live. Our focus will be on making sure existing users can access the new site - and that everything is functioning properly - before allowing new users to register.
• MOBILE APP: Downloads of our app will not be available from 9/21 until the new site is live. Current users will still be able to log in using the old app until the changeover is complete. Once the new site Apple users will need to complete an app update, while Android users will need to delete the old app and download the new one. The old app will no longer work after 9/25.
• BILL PAY & ZELLE USERS: As we complete the conversion process, you will not have access to the Bill Pay/Zelle portal on 9/26. Any existing payees/contacts you have set up will carry over to the new platform, as well as any scheduled payments. All Bill Payments will process as normal, however payments scheduled for 9/26 may process on 9/25 or 9/27 to avoid the blackout date.
• MEMBERS WITH MULTIPLE BILL PAY AND/OR ZELLE MEMBERSHIPS: For members who use Bill pay and/or Zelle on multiple memberships, the new platform allows only one Bill Pay/Zelle login per user. You will be contacted by the Credit Union to discuss your options and to help prepare your accounts for the conversion.

Tuesday, September 26: Once our new Digital Banking Platform is live, members will be able to use the Quick-Start Guide below to complete the first-time login process. You may complete the first-time login from a desktop or by using our updated mobile app.

Quick-Start Guide for the New Digital Platform

• LOG IN TO YOUR ACCOUNT: Enter your existing username and password. When logging in for the first time, the new system will ask you to provide verification information.
  TIP: If you have more than one membership, the Credit Union will notify you of which one to use for the initial login.
• VERIFY YOUR INFORMATION: When prompted, enter the information for the primary owner of the account.
• RESET YOUR PASSWORD: To finish, reset your password. It must contain at least: ten characters, one lowercase letter, one uppercase letter, one special character and one number.
  TIP: If your current password already meets these requirements, you are welcome to use it again.
• VIEW ALL OF YOUR ACCOUNTS: Once you have completed the login process, you will be able to view all of the accounts, to which you have ownership rights, under this one login.
  TIP: For members with a joint owner who shares their login, the joint owner will be able to set up their own separate login once the initial conversion process is complete. The joint owner will only see the accounts for which they have ownership rights.

Quick-Start Guide

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Additional Information

• CONTACT INFORMATION: Our new platform will rely on phone, text, and email communications for certain operations. Please verify with the Credit Union that we have updated information.
• INTERNAL TRANSFERS: Any existing scheduled/recurring transfers will migrate over to the new platform, although members will not be able to edit them - or set up any new scheduled/recurring transfers - during the conversion period (9/21 to 9/26). Existing payments and transfers scheduled before or after 9/26 will process on 9/27.
• EXTERNAL ACCOUNTS: For security and verification purposes, members with an existing external accounts - for transferring funds to and from APL FCU and other financial institutions - will need to re-enroll them once the new site is live on September 26. You will also need to set up any scheduled transfers once the external account has been verified. Accounts from hundreds of financial institutions can be verified almost instantaneously, which eliminates the need for the cumbersome penny transaction verification process.
• QUICKEN & QUICKBOOKS: Users of Web Connect, Express Web Connect, Mint and Quickbooks Online will need to perform a few tasks to prepare for the conversion. We will provide more info as we get closer to the conversion date.

Quick-Start Guide

Peek at Platform

Conversion FAQs - (coming soon)