Online & Mobile Banking Conversion -
We are just over a week away from the introduction of our new Online & Mobile Banking platform. In preparation for the launch, we have created a special section on our website. It contains important information about the new platform, and what to expect during the conversion process.
Please take a moment to visit the page.
Conversion Blackout Dates
To prepare for the conversion to the new platform, eBranch and Mobile Banking will be in READ ONLY mode from about 2:00 am on October 28th until about 10:00 am on October 29th, when the new site is expected to go live.
Extended Call Center Hours
We know the launch of our new Online & Mobile Banking platform is a big change, and there will be some growing pains as members familiarize themselves with the new layout and features. To assist members logging in and navigating the new site for the first time, we will have extended Call Center hours the week of the launch.
From October 29th – November 1st, our Call Center will be open until 7 pm. You can contact the Call Center at 443-778-5250 or firstname.lastname@example.org with any questions or issues.
We will also have staff members answering messages sent through the new site’s secure messaging center. To submit a secure message, just click on the Help icon at the top of the page and click the Compose New Message link.
Attention Quicken and Mint Users