SYSTEM UPGRADE SERVICE BLOCKOUT:
Fri., March 28 @ 6:00 p.m. through Tues., April 1 @ 8:00 a.m.

What You Need to Know

How will this upgrade affect my account access?
The Credit Union system upgrade will have minimal impact on your membership and there is nothing you will need to do once our systems are back online. Your membership number(s) will stay the same and your username and passwords for digital banking will remain the same as well.

The SUFFIX numbers on each of your accounts (savings, checking, auto loan, etc) WILL CHANGE but these numbers will convert automatically and all existing payments and transfers - both internal and external -  will process properly. The SUFFIX ID digit will be a four digit number (Savings = 1101 and Checking = 1201) that you will use when setting up new Cross Member Transfers or Loan Xpress Payments. You will see these new numbers on the Dashboard of Digital Banking for easy reference.

When will this upgrade happen?
The system upgrade will begin on Fri., March 28th @ 6:00 p.m. and will end on Tuesday, April 1 @ 8:00 a.m.

Will I have account access during the outage?
Our branches and call center representatives WILL NOT HAVE ACCESS to account/loan information, including balances during this period. Also, the following services WILL NOT BE AVAILABLE during the upgrade outage:

• Branch Access
• Call Center
• Online Banking
• Mobile Banking
• ACH/External Transfers
• Telephone Banking
• Mobile Deposit
• Bill Pay/Zelle
• APL FCU Branch ATMs - ALLPOINT ATMs will still work during this time

When will I get access to these services again?
The services listed above WILL BE RESTORED on Tuesday, April 1st @ 8:00 a.m.

Will my Debit and Credit Cards work during the outage?
Your APL FCU debit and credit cards will be available to use during the System Upgrade. This includes online and in-store purchases, and cash withdrawals at non-APL FCU ATMs.

What if I have a scheduled money moment (Bill Pay/Internal or External Transfer/Zelle) to occur during the blockout time frame?
Any recurring or scheduled payments or transfers that have a date during our blockout time will be processed on Tuesday, April 1st.  If you need this transfer/payment to be processed BEFORE April 1, please make those changes prior to Friday, March 27th.

Will my username and password stay the same for Digital Banking?
Yes, all usernames and passwords will be the same once the conversion is finished.

When will I be able to register my new account for Digital/Mobile Banking?
Registration for new Digital/Mobile Banking access will be turned off Thursday, March 27th and we will resume acceptance of registrations on Tuesday, April 1@ 8:00 a.m.