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Our 24-hour Audio Response service allows you to make many
of your transactions with one telephone call.
Make inquiries about account balances, checks cleared, loan balances,
deposits, withdrawals, dividends earned, loan interest paid, savings/loan
rates, loan payment calculations, and more.
You also can make transfers, loan payments and check withdrawals.
Please note: Your Member Number is your account number at the credit
union. The "Account Number Code" on Audio response is the number
associated with a particular account type; for example, Regular Savings
= 1. Terminology used in Audio Response may be slightly different
from terms we use at the credit union. Shares are savings accounts
and share drafts are checking accounts.
To complete transactions quickly, you can skip some of the voice
prompts by linking entries in a series with a *. For example, when
you are asked for your member number, enter: member number * access
code #.
Stop Speech is a feature that can be used to complete transactions
faster. You will stop the automated attendant by entering your next
response while the message is being spoken.
Local: (301) 604-8438
Toll-free: 1 (800) 382-1993
Inside APL: Extension 85858
| Regular Savings or Young Savers |
1
|
| Checking |
2
|
| Preferred Money Market Account |
6
|
| IRA Savings or Money Market |
7
|
| Holiday Savings |
8
|
| Vacation Savings |
9
|
| Certificates (Savings or IRA) |
Check your statement
|
| Line of Credit |
141
|
| Visa Credit Card |
161
|
| All Other Loans |
Check your statement
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Account Balances
| Regular Savings |
11# |
| Checking |
12# |
| Other Account |
15# |
| Loan Balance |
16# |
Checks Paid
| Last Three Checks Paid |
13# |
| Any Check Paid |
14# |
| |
|
| Dividends Paid* |
18# |
|
| |
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| Interest Paid on Loans* |
19# |
Transfers
| Regular Savings to Checking |
21# |
| Checking to Regular Savings |
22# |
| Line of Credit to Savings |
25# |
| Any Savings to Any Savings* |
27# |
| From Line of Credit* |
28# |
| To/From Another Member No. ** |
29# |
Check Withdrawal
| Regular Savings (to be mailed) |
31# |
| Any Savings* (to be mailed) |
34# |
| Regular Savings (pick up in our office) |
32# |
| Any Savings* (pick up in our office) |
35# |
Loan Payment
| From Regular Savings |
41# |
| From Checking |
42# |
| From Any Savings* |
45# |
Rate Information
| Dividend Rates |
51# |
| Loan Rates |
52# |
Miscellaneous
| Account Activity(Deposits/Withdrawals) |
7# |
| List of Deposits |
8# |
| List of Non-Check Withdrawals |
9# |
| Switch to Another Member No. |
20# |
| Repeat Last Response |
80# |
| Speak Service Code Menu |
81# |
| Change PIN |
66# |
| Lost/Stolen Credit/ATM Cards |
68# |
| Cancel |
*# |
| End Conversation |
99# |
The decimal point is automatically entered in all
money entries.
To enter $10.00, press 1000#.
* Specific savings or loan numbers needed to complete transaction.
Refer to your statement.
** This service code requires prior enrollment. Contact the credit union for
more information.
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