Establish Credit Union Membership

Mortgage Loan

Other Loan

Teller Transactions

Open a New Account

Other

2.  Where were you most recently served?

Main Office

APL Campus Branch

Columbia Branch - McGaw Road

Online

Telephone

Other

Date of Last Service:  

3.  Please rate your contact on the following qualities by checking one item per line (5 being very satisfied and 1 being very dissatisfied):

	Extremely Satisfied	Very Satisfied	Satisfied	Somewhat Dissatisfied	Very Dissatisfied
Prompt Service	5	4	3	2	1
Friendliness	5	4	3	2	1
Attention to your needs	5	4	3	2	1
Competence	5	4	3	2	1
Application Procedure	5	4	3	2	1
Information Provided	5	4	3	2	1
Questions Answered	5	4	3	2	1

Comments:  

3.  Please check the three factors that are most important to you in selecting the account/service you checked in #1.

Close to Home

Close to Work

Convenience of Hours

Payroll Deduction

Low or No Fees

Other    If other is checked, please explain:

4.  What is the most important thing we can do to improve service?

5.  What services would you like to see the Credit Union offer?

6.  Is there anything else you would like to tell us?

Name

E-mail    

Thank you for your time and cooperation in completing this survey.  Your effort will help us to better serve all members!